RETURN & REFUND POLICY

The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website (www.rawsoulalchemy.com) and not applicable for products bought at offline stores or on any third-party platforms.

Shop with confidence knowing you can easily return or exchange your items* within 30 days.

You can return your purchase for a size exchange or refund under this Returns Policy if:

  • the product is returned within 30 days of purchase
  • its in original condition, unworn and with the tags attached (and the product is not an Excluded Product*)
  • You supply the order confirmation as proof of purchase

Rawsoul Alchemy will take into consideration every refund request individually in which will provide an amicable solution.

Exchange of item(s) purchased from this exclusion list are considered for exchange within 30 days of purchase only if there is a manufacturing defect, as determined post a thorough Quality Check process or item(s) received is different from its description.

You can call us on +91 8830045563 or e-mail us at rawsoul.dethkvlt@gmail.com within 30 days from the date of delivery to book an exchange/ return/ refund request.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform the Customer Care or e-mail us within 48 hours of delivery.

Claiming Refunds

 
For Credit Card/Debit Card/Net banking or Paypal Transactions:
  • As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.
  • In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.
  • Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

For COD (Cash on Delivery) Transactions:

  • Refunds can happen via Transfer into customer’s bank account.
  • Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
  • Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
  • Cash Refunds are not allowed for COD orders.
  • Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.